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Q: Who can benefit from orthotics?
A: Everyone! Even if you don't suffer from any obvious foot
pain you may have some biomechanical imbalances that could lead to problems
later if left untreated.
Q: Are custom orthotics only for people with foot problems?
A: Many clinical conditions may be present without any obvious
foot problems. Subtle imbalances in the foot are amplified as they
go up the leg, knee, hip and back resulting in problems that may not have
been properly assessed due to lack of a full biomechanical evaluation.
Q: Are your orthotics custom?
A: Yes. Our orthotics are truly custom. First your
chiropodist will perform a clinical biomechanical evaluation to determine
the amount of correction necessary. Then a neutral position plaster
foot mould of your is taken to yield a positive plaster cast. Your
orthotic is derived from this platform with the corrections necessary to
address your specific situation. Any orthotic dispensed without a
complete biomechanical evaluation and neutral, non-weight bearing plaster
cast, is not custom.
Q: Does Health Canada (OHIP) or Private Insurance cover them?
A: Custom insoles are not covered by Health Canada. General
Welfare or Family Benefits will cover orthotics in most cases. You
may also be covered under your existing insurance policy from work or Extended
Health plan. Only Custom orthotics will be covered, for that reason
some insurance companies will not cover computer-generated orthotics, as
they are not custom. We recommend that you check with your insurer
to determine if you are covered for custom orthotics.
Q: Do I require a prescription?
A: No. You do not need a prescription to obtain orthotics.
If your insurance company covers you for orthotics it is recommended that
you call them to determine if one is required.
Q: Do you provide medical prescriptions?
A: No. We are the orthotic manufacturer. The prescription
is provided by your chiropodist at the time of assessmsnet.
Q: How long do they last?
A: With everyday use under normal conditions you should get between
2-3 years of correction from your Custom Orthotics. Age, weight and
activity of the patient will play an important role in this issue.
Q: Will they get rid of my pain and discomfort?
A: Certain foot related pain and discomfort could be eliminated
entirely with a pair of custom orthotics. Some conditions may be severe
and have already undergone osseous change. In this case the orthotics
will prevent further damage and promote soft tissue restoration.
Q: Will I need to continue my therapy?
A: Custom orthotics addresses the biomechanical cause of the condition.
They do not directly address the symptom i.e. inflammation. It is
therefore recommended that you continue your therapy to address the non-biomechanical
aspects of your pain while the orthotics does their job.
Q: Is there a guarantee?
A: Yes. If our orthotics were to break within a period of
one year with normal use they will be replaced at no cost to you. Top covers
and soft materials warranty are for 6 months.